CODE 'INSIDE20' FOR 20% OFF FIRST ORDER!

FAQS

Is the clothing listed in good condition?
All INSIDE OUT VINTAGE clothing is checked and cleaned prior to being uploaded to the website, however, vintage items may show some signs of wear or fade due to age but anything visible such as stains or holes will be noted in Bold highlight on the product description. There will be instances where we may have missed noting these defects, please contact us immediately upon receiving your item if this is the case. 
Remember, vintage clothing is second-hand and will not all be perfect. This only adds to the character of the garment!

When does new stock get added?
Follow us on Instagram @insideout_vintage for information on release dates.

How quickly will I receive my order?
Orders are shipped within 48 working hours (Mon-Fri) of payment being processed.  We ship all orders via AusPost. On the day your order is shipped you will be sent an email confirmation with tracking number.  
We are working on adding express shipping, stay tuned. 

​How can I pay?

All payments are made through INSIDE OUT VINTAGE secure website. We accept Visa, Mastercard, PayPal and AfterPay!

Can I cancel or change the order I’ve just placed?
In most cases we can cancel or change an order if it has not yet been packed and shipped. Please email us teaminsideoutvintage@gmail.com asap to advise of any changes or request cancellation.

Can I return my order?
Yes! To be eligible for a return, your item must be unused and in the same condition that you received it. Each situation will be judged on a 'case-by-case' basis. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
INSIDE OUT VINTAGE reserves the right to provide refunds when necessary.  

My parcel says it has been delivered but I haven't received it?
Always check the tracking number we have provided and check on the freight company website directly.
If orders are lost in transit we do not provide refunds or store credits.

How do I contact  INSIDE OUT VINTAGE?
The best way to get in contact with us is by email teaminsideoutvintage@gmail.com and we will get back to you ASAP.